:root{--ink:#193b35;--muted:#7b8680;--teal:#246458;--teal-light:#e7f1ed;--sand:#f5f4ef;--border:#e5e8df;--gold:#e9b65a;--white:#fff;--orange:#a36522;--orange-light:#fff1d9;--red:#aa453a;--red-light:#fbece8}
*{box-sizing:border-box}body{margin:0;background:var(--sand);color:var(--ink);font-family:Inter,Segoe UI,Arial,sans-serif;font-size:14px}button,input,select,textarea{font:inherit}button,a,input,select,textarea{touch-action:manipulation}button{cursor:pointer}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin:0}button:focus-visible,a:focus-visible{outline:3px solid var(--gold);outline-offset:3px}input:focus,select:focus,textarea:focus{outline:2px solid #9bc9b7;outline-offset:1px}.hidden{display:none!important}.muted{color:var(--muted);line-height:1.7}.eyebrow{font-size:11px;font-weight:700;letter-spacing:2px;color:var(--teal)}.button{display:inline-flex;align-items:center;justify-content:center;gap:15px;border:1px solid transparent;border-radius:9px;padding:12px 17px;font-weight:650;font-size:12px;white-space:nowrap;transition:.15s}.button:hover{transform:translateY(-1px)}.button:disabled{opacity:.6;cursor:wait;transform:none}.primary{background:var(--teal);color:white}.primary:hover{background:#194f44}.secondary{background:white;border-color:var(--border);color:var(--ink)}.secondary:hover{background:#f1f5ef}label{display:block;font-weight:600;font-size:12px;margin:20px 0 8px}input,textarea,select{width:100%;border:1px solid var(--border);border-radius:8px;padding:12px 13px;color:var(--ink);background:#fff}textarea{resize:vertical}.form-error{color:var(--red);font-size:12px;min-height:17px;line-height:1.5;margin:12px 0}.login-view{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}.login-art{position:relative;overflow:hidden;min-height:640px;background:#164e44;color:#fff;padding:54px}.wordmark{font-size:25px;letter-spacing:7px;font-weight:700}.wordmark span{display:block;font-size:10px;letter-spacing:5px;margin-top:8px}.art-sun{position:absolute;right:12%;top:24%;height:160px;width:160px;border-radius:50%;background:#e3b766;box-shadow:0 0 0 35px #ffffff06,0 0 0 70px #ffffff04}.art-wave{position:absolute;width:140%;height:370px;border-radius:50%;left:-20%;transform:rotate(-12deg)}.wave-one{bottom:20%;background:#246458}.wave-two{bottom:8%;background:#2d7262}.wave-three{bottom:-15%;background:#3e806b}.art-caption{position:absolute;bottom:140px;z-index:1;max-width:430px}.art-caption .eyebrow{color:#e5c787;margin-bottom:22px}.art-caption h1{font-family:Georgia,serif;font-size:46px;line-height:1.18;font-weight:400;letter-spacing:-1px}.art-caption>p:last-child{margin-top:23px;line-height:1.8;color:#d7e7dc;max-width:330px}.art-footer{position:absolute;bottom:43px;font-size:10px;letter-spacing:2px;color:#d2e0d4}.login-panel{display:flex;align-items:center;justify-content:center;padding:40px}.login-box{max-width:350px;width:100%}.login-box h2{font-size:32px;letter-spacing:-1px;margin-top:16px;margin-bottom:10px}.login-box form{margin-top:30px}.login-box .button{width:100%;justify-content:space-between;margin-top:5px}.login-note{font-size:11px;color:var(--muted);margin-top:26px}
.app-view{display:flex;min-height:100vh}.sidebar{width:222px;background:var(--white);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:34px 18px 20px;position:fixed;top:0;bottom:0;z-index:10}.brand{display:flex;align-items:center;gap:10px;padding:0 13px;margin-bottom:51px}.brand-icon{width:37px;height:37px}.brand-icon svg{width:100%;height:100%;color:var(--teal)}.brand>span:last-child{font-family:Georgia,serif;font-size:27px;font-weight:600;letter-spacing:-.8px}.brand small{display:block;font-family:Inter,Segoe UI,sans-serif;font-size:8px;font-weight:600;letter-spacing:2px;margin-top:4px}.sidebar-label{font-size:9px;color:#98a19a;letter-spacing:1.6px;padding:0 14px;margin-bottom:15px;font-weight:700}.nav-button{display:flex;align-items:center;gap:10px;width:100%;border:0;background:none;color:#6e7c74;padding:14px 12px;border-radius:8px;text-align:left;font-size:11px;font-weight:650;margin:5px 0}.nav-button.active{background:var(--teal-light);color:var(--teal)}.nav-button:hover{background:#f0f4ee}.nav-symbol{font-size:19px;width:20px}.nav-count{margin-left:auto;min-width:20px;text-align:center;font-size:9px;background:#d4e6dc;border-radius:6px;padding:4px}.sidebar-bottom{margin-top:auto;border-top:1px solid var(--border);padding-top:22px}.agent-profile{display:flex;align-items:center;gap:9px}.agent-avatar,.user-avatar,.guest-avatar{width:37px;height:37px;border-radius:12px;background:#e6ece1;color:var(--teal);display:inline-flex;align-items:center;justify-content:center;font-family:Georgia,serif;font-size:20px;flex-shrink:0}.agent-avatar{background:#f4e5c8;color:#785c31}.agent-profile strong{display:block;font-size:12px;margin-bottom:4px}.agent-profile div>span{font-size:9px;color:var(--muted)}.online-dot{width:6px;height:6px;background:#3d9a70;display:inline-block;border-radius:50%;flex-shrink:0}.agent-profile>.online-dot{margin-left:auto}.logout{font-size:10px;color:var(--muted);background:none;border:0;padding:18px 0 0 46px}.workspace{margin-left:222px;min-width:0;flex:1}.topbar{padding:25px 40px;background:#fcfcf9;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.breadcrumb{font-size:8px;letter-spacing:1.5px;color:var(--muted);font-weight:600}.topbar h1{font-size:22px;font-weight:650;letter-spacing:-.6px;margin-top:6px}.topbar-right{display:flex;align-items:center;gap:23px}.live-pill{display:flex;align-items:center;gap:7px;font-size:10px;color:#60766b}.user-avatar{width:32px;height:32px;border-radius:50%;font-size:14px;background:#ebe8d9}.page{padding:31px 40px 0}.page-intro{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:27px}.page-intro h2{font-family:Georgia,serif;font-size:27px;font-weight:400;letter-spacing:-.5px}.page-intro p{color:var(--muted);font-size:11px;margin-top:10px;line-height:1.6}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:25px}.stat{background:white;border:1px solid var(--border);padding:19px 22px;border-radius:11px}.stat>span{display:block;font-size:10px;color:#6c7b71}.stat strong{display:block;font-size:29px;font-weight:550;letter-spacing:-1px;margin:8px 0 5px}.stat small{font-size:9px;color:#9da49d}.stat:nth-child(3){border-top:3px solid #e7ba6b;padding-top:17px}.stat:nth-child(4){border-top:3px solid #db9287;padding-top:17px}.inbox-shell{display:grid;grid-template-columns:310px minmax(0,1fr);background:#fff;border:1px solid var(--border);border-radius:12px;overflow:hidden;min-height:530px;height:calc(100vh - 362px);max-height:850px}.conversation-list{display:flex;flex-direction:column;border-right:1px solid var(--border);min-height:0}.list-toolbar{padding:18px;border-bottom:1px solid var(--border)}.search{display:flex;align-items:center;margin:0;gap:7px;background:#f7f8f4;padding-left:12px;border:1px solid var(--border);border-radius:7px}.search>span{font-size:18px;color:#84958b}.search input{border:0;background:none;padding:11px 7px;font-size:10px;border-radius:7px}.list-toolbar select{font-size:10px;padding:9px 11px;margin-top:11px}.conversation-items{overflow:auto;flex:1}.conversation-item{display:flex;width:100%;text-align:left;border:0;border-bottom:1px solid #f0f1eb;background:#fff;padding:19px 16px;gap:11px;position:relative}.conversation-item:hover{background:#f9faf6}.conversation-item.selected{background:#edf3e9}.conversation-item.selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--teal)}.conversation-item .guest-avatar{width:33px;height:33px;font-size:14px;border-radius:11px}.item-content{min-width:0;flex:1}.item-top{display:flex;align-items:center;justify-content:space-between;gap:5px}.item-top strong{font-size:11px;font-weight:650}.item-top small{font-size:8px;color:var(--muted);white-space:nowrap}.item-preview{display:block;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;font-size:10px;color:#839185;margin:7px 0 8px;line-height:1.5}.badge{display:inline-flex;align-items:center;padding:4px 7px;font-size:8px;font-weight:650;border-radius:5px;background:var(--teal-light);color:var(--teal);white-space:nowrap}.badge.paused,.badge.pending{background:var(--orange-light);color:var(--orange)}.badge.review,.badge.failed{background:var(--red-light);color:var(--red)}.badge.neutral{background:#f0f1eb;color:#748079}.list-footer{font-size:8px;padding:15px;color:#9aa298;border-top:1px solid var(--border);text-align:center;line-height:1.5}.list-footer span{margin:0 6px}.thread-panel{min-width:0;display:flex;flex-direction:column;background:#fcfcf8}.thread-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;padding:50px;text-align:center;flex:1}.empty-icon{font-size:40px;color:var(--gold)}.thread-empty h3{font-family:Georgia,serif;font-weight:400;font-size:24px}.thread-empty p{max-width:315px;font-size:11px;line-height:1.8;color:var(--muted)}.thread-view{display:flex;flex-direction:column;height:100%;min-height:0}.thread-header{display:flex;align-items:center;justify-content:space-between;padding:19px 24px;border-bottom:1px solid var(--border);background:#fff;gap:12px}.thread-person{display:flex;gap:11px;align-items:center}.thread-person h3{font-size:13px;margin-bottom:5px}.thread-person p{font-size:10px;color:var(--muted)}.thread-messages{flex:1;overflow:auto;padding:23px 26px;min-height:0}.message-day{text-align:center;font-size:9px;color:#9aa69b;margin:10px 0 22px;letter-spacing:.3px}.message{max-width:85%;margin-bottom:18px}.message.in{margin-right:auto}.message.out{margin-left:auto}.message-author{font-size:8px;color:#829085;margin:0 4px 6px}.message.out .message-author{text-align:right}.message-body{padding:13px 16px;line-height:1.75;font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere;border-radius:12px 12px 12px 3px;border:1px solid var(--border);background:#fff}.message.out .message-body{background:#eaf1e4;border-color:#e0e9d9;border-radius:12px 12px 3px 12px}.message-meta{display:flex;justify-content:flex-end;gap:8px;font-size:8px;color:#99a196;margin:6px 4px 0;line-height:1.5}.message-error{font-size:9px;color:var(--red);line-height:1.6;margin-top:7px}.thread-actions{padding:16px 20px;border-top:1px solid var(--border);background:white;display:flex;align-items:center;justify-content:space-between;gap:12px}.thread-actions>span{font-size:9px;color:var(--muted);line-height:1.5;max-width:180px}.thread-actions>div{display:flex;gap:7px}.thread-actions .button{font-size:9px;padding:10px}.ticket-panel{background:#fff5df;border-top:1px solid #f0dfbb;padding:13px 23px;max-height:120px;overflow:auto}.ticket-panel strong{display:block;font-size:10px;color:#835f25;margin-bottom:6px}.ticket-panel p{font-size:10px;line-height:1.6;color:#8a794f;white-space:pre-wrap}.list-empty{padding:40px 24px;text-align:center;color:var(--muted);font-size:11px;line-height:1.8}.settings-label{font-size:9px;letter-spacing:1.5px;color:#829284}.settings-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(270px,1fr);gap:24px}.settings-card{background:#fff;border:1px solid var(--border);border-radius:12px;padding:28px}.card-heading{display:flex;align-items:flex-start;gap:13px;margin-bottom:24px}.section-number{font-size:10px;background:#eff4e9;color:var(--teal);padding:8px;border-radius:7px}.card-heading h3,.settings-card>h3{font-size:16px;font-weight:600;margin:2px 0 9px}.card-heading p{font-size:10px;color:var(--muted);line-height:1.6}.toggle-row{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:0 0 20px}.toggle-row strong{font-size:11px}.toggle-row small{display:block;font-size:10px;font-weight:400;color:var(--muted);line-height:1.6;margin-top:6px}.toggle-row input{width:18px;height:18px;accent-color:var(--teal);flex-shrink:0}.card-divider{border-top:1px solid var(--border);margin:27px 0}.settings-card input,.settings-card select,.settings-card textarea{font-size:11px}.field-note{font-size:9px;color:var(--muted);margin-top:7px;line-height:1.6}.template-details{margin-top:25px;border:1px solid var(--border);border-radius:8px;padding:14px}.template-details summary{font-size:10px;font-weight:600;cursor:pointer;line-height:1.6}.template-details .field-note{margin-top:13px}.save-row{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--border);padding-top:20px;margin-top:20px}.save-row .muted{font-size:10px}.settings-aside{display:flex;flex-direction:column;gap:22px}.agent-summary{display:flex;align-items:center;gap:13px;margin:22px 0}.agent-avatar.large{width:49px;height:49px;font-size:27px;border-radius:15px}.agent-summary h3{font-size:19px;margin-bottom:5px}.agent-summary div>span{font-size:10px;color:var(--muted)}.agent-details{margin:0}.agent-details dt{font-size:9px;color:var(--muted);margin-top:20px}.agent-details dd{font-size:11px;margin:7px 0 0;overflow-wrap:anywhere}.info-note{background:#f7f6ed;border-radius:8px;padding:14px;font-size:10px;line-height:1.7;color:#83805a;margin-top:24px}.settings-aside .muted{font-size:11px;line-height:1.9}.delivery-card{margin-top:24px}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;font-size:10px}th{text-align:left;font-size:9px;font-weight:600;color:#8a978c;padding:13px;border-bottom:1px solid var(--border);background:#fbfcf8}td{padding:14px 13px;border-bottom:1px solid #f0f2eb;vertical-align:top;line-height:1.6}td:last-child{max-width:260px;font-size:9px;color:var(--muted)}.workspace-footer{padding:24px 40px;text-align:right;font-size:8px;letter-spacing:.3px;color:#a2a99e}.workspace-footer span{margin:0 7px}.toast{position:fixed;bottom:28px;right:28px;max-width:400px;background:var(--ink);color:white;padding:15px 22px;border-radius:10px;box-shadow:0 8px 30px #14332820;font-size:12px;line-height:1.6;z-index:50}.toast.error{background:#8c3e32}
@media(min-width:1600px){.page,.topbar{padding-left:55px;padding-right:55px}.inbox-shell{grid-template-columns:370px minmax(0,1fr)}.message-body{font-size:13px}.thread-actions .button{font-size:11px}}
@media(max-width:1100px){.sidebar{width:185px;padding-left:10px;padding-right:10px}.workspace{margin-left:185px}.page,.topbar{padding-left:23px;padding-right:23px}.inbox-shell{grid-template-columns:270px minmax(0,1fr)}.thread-actions{align-items:flex-start;flex-direction:column}.thread-actions>span{max-width:none}.settings-grid{grid-template-columns:1fr}.settings-aside{display:grid;grid-template-columns:1fr 1fr}.stat{padding-left:15px}.page-intro h2{font-size:24px}.thread-messages{padding:20px}}
@media(max-width:760px){.login-view{grid-template-columns:1fr}.login-art{display:none}.login-panel{min-height:100vh;padding:30px}.sidebar{position:relative;width:100%;padding:16px;flex-direction:row;align-items:center;border-right:0;border-bottom:1px solid var(--border);gap:15px}.app-view{flex-direction:column}.brand{margin:0;padding:0;gap:6px}.brand-icon{width:27px}.brand>span:last-child{font-size:21px}.brand small{font-size:6px}.sidebar-label,.sidebar-bottom,.nav-count{display:none}.sidebar nav{display:flex;gap:5px;margin-left:auto}.nav-button{width:auto;padding:10px;font-size:9px;gap:6px}.nav-symbol{font-size:16px;width:15px}.workspace{margin:0}.topbar{padding:20px}.topbar h1{font-size:20px}.page{padding:22px 15px 0}.page-intro{align-items:flex-start;gap:12px}.page-intro h2{font-size:23px}.page-intro p{font-size:10px}.page-intro>.button{font-size:9px;padding:10px}.topbar-right{gap:12px}.stats-grid{grid-template-columns:repeat(2,1fr);gap:10px;margin-bottom:18px}.stat{padding:14px}.stat strong{font-size:25px}.stat:nth-child(3),.stat:nth-child(4){padding-top:12px}.inbox-shell{display:flex;flex-direction:column;height:auto;max-height:none}.conversation-list{border-right:0;max-height:325px;border-bottom:1px solid var(--border)}.list-toolbar{display:flex;gap:10px;padding:13px}.search{flex:1}.list-toolbar select{width:135px;margin:0}.conversation-items{max-height:210px}.conversation-item{padding:12px 15px}.list-footer{padding:10px}.thread-empty{min-height:250px;padding:35px 25px}.thread-view{min-height:450px;height:650px;max-height:85vh}.thread-header{padding:16px}.thread-messages{padding:17px}.thread-actions{padding:13px}.thread-actions>div{width:100%;justify-content:flex-end}.message{max-width:92%}.settings-card{padding:21px}.settings-aside{display:flex;flex-direction:column}.workspace-footer{padding:23px 15px;font-size:7px}.live-pill{font-size:9px}.toast{left:18px;right:18px;bottom:18px;max-width:none}.card-heading h3{font-size:15px}.delivery-card{padding:18px}.template-details{padding:12px}}

.reply-composer{background:#fff;border-top:1px solid var(--border);padding:12px 20px}.reply-composer label{margin:0 0 7px;font-size:9px;color:var(--muted)}.reply-composer textarea{font-size:11px;min-height:52px;max-height:120px;line-height:1.6}.reply-composer>div{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:8px}.reply-composer>div>span{font-size:9px;color:var(--muted)}.reply-composer .button{padding:9px 12px;font-size:10px}.message.out.staff .message-body{background:#e1edf2;border-color:#d8e6eb}.message.out.staff .message-author{color:#4a7b91}

#operations-view .settings-card{margin-bottom:24px}#reservation-form,#team-form{max-width:760px}#reservation-list td:nth-child(2){max-width:360px;white-space:pre-wrap}#park-knowledge{font-family:monospace;font-size:12px}

.brand-icon{width:70px;height:auto;flex-shrink:0}.brand-logo{display:block;width:70px;height:66px;object-fit:contain}.login-logo{width:155px;height:auto;background:#fff;border-radius:16px;padding:8px}.mobile-login-logo{display:none}@media(max-width:760px){.brand-icon{width:48px}.brand-logo{width:48px;height:46px}.brand>span:last-child{display:none}.mobile-login-logo{display:block;width:115px;height:auto;margin:0 auto 28px}}

/* Constrain the grid child so messages scroll instead of expanding below the inbox. */
.inbox-shell{grid-template-rows:minmax(0,1fr)}
.thread-panel{min-height:0;overflow:hidden}
.thread-view{flex:1;overflow:hidden}
.thread-messages{flex:1 1 0;overflow-y:auto;overflow-x:hidden;overscroll-behavior:contain;overflow-wrap:anywhere}
.thread-header,.thread-actions,.reply-composer{flex-shrink:0}
@media(max-width:760px){.thread-panel{flex:none}.thread-view{flex:none}.thread-actions{flex-wrap:wrap}}

button.stat{text-align:left;display:block;width:100%;color:inherit;font:inherit}button.stat:hover{border-color:var(--teal);box-shadow:0 3px 12px #14332812}#drill-records td:nth-child(3){white-space:pre-wrap;max-width:500px;overflow-wrap:anywhere}#drill-view{margin-bottom:24px}